Overview of role:
We’re seeking an experienced Senior Business Analyst to join our Customer Insights and Experience team. Reporting to the Product Owner – Customer Insights and Experience, with a matrix reporting line to the Lead BA, this role plays a critical part in delivering Coliban Water’s transformation agenda.

You’ll work closely with business stakeholders, delivery teams and technology partners to define, analyse and deliver high-quality requirements that improve customer and agent experiences. A strong focus of the role is leveraging Salesforce and related CRM capabilities to drive process improvement, value realisation and customer outcomes.

This role sits primarily within Customer and Stakeholder Experience, while actively collaborating across the organisation as part of both transformation initiatives and BAU programs of work.

Key Responsibilities:

As our Senior Business Analyst , you’ll be accountable for:

• Apply Coliban Water’s business analysis framework to enable change and deliver value
• Lead requirements elicitation, analysis and documentation (features, epics and user stories)
• Facilitate workshops, interviews and focus groups with stakeholders
• Document current and future state processes to L3/L4 BPMN standards
• Identify opportunities for process improvement, efficiency and waste reduction
• Support Agile delivery through ceremonies, backlog refinement and collaboration with squads
• Contribute to UAT planning, scripting and execution
• Partner with Product Owners, SMEs and delivery teams to ensure outcomes align with future state strategy
• Actively contribute to the BA Community of Practice and uplift organisational capability
• Leverage Salesforce and CRM platforms to maximise customer and business benefit

About you:

• Proven experience as a Business Analyst in agile delivery environments
• Strong expertise in requirements management, process analysis and business process redesign
• Experience with Salesforce or similar CRM platforms, ideally in a service or contact centre environment
• Excellent analytical, problem-solving and documentation skills
• Strong stakeholder engagement, facilitation and communication capabilities
• Ability to work collaboratively in fast-paced environments with competing priorities

Sound like you? We’d love to hear from you.

Learn more in the position description

Salary:

The salary and conditions for this position will be as per the Coliban Water Enterprise Agreement 2021 Band 5 $115,162 - $139,851 plus superannuation salary range will be offered to the successful candidate commensurate with their skills and experience.

Enquiries:

For further information please contact Bidita Rezwana on 0431173635 or via email at bidita.rezwana@coliban.com.au

To apply, please submit your resume and cover letter by 1 February 2026.

Why join us?

At Coliban Water our people are on a mission to create a better life for our customers and communities – now and tomorrow.

We love what we do and our location in the centre of a region that takes in 49 towns from Trentham to Echuca.

Our commitment to inclusion means you’ll feel at home here no matter who you are, who you love, or what you stand for. As part of the team you receive a monthly accrued day off, time off over Christmas, the flexibility to shape your work to suit your lifestyle, and generous parental, carer and workplace study leave policies.

At Coliban Water we balance a small team rhythm with the reach and resources of one of the largest Victorian regional urban water corporations.

What are you waiting for? We’d love you to join us.

Applicants will need to successfully complete all core training requirements in the expected timeframes and may be required to undertake a Police Check, Working with Children Check, Pre-Employment Medicals or Psychometric testing where applicable. Applicants may also be required to produce evidence of their Right to Work in Australia.

We welcome applications from individuals of all abilities. We are committed to creating an accessible and inclusive workplace for everyone, including people with disabilities and diverse abilities. If you need any support during the application process or would like to discuss interview adjustments, please contact Bidita Rezwana.

Please indicate any adjustments (administrative, environmental, or procedural) you may need to effectively participate in the recruitment process and/or carry out the requirements of the role you are applying for.

Please note that applicants may be contacted prior to the closing date