Overview of role:
Ready to make a real impact with your IT skills? Join Coliban Water as an End User Support Specialist and help drive smarter, seamless tech solutions!

The IT End User Support Specialist plays a critical role within the IT Service Team at Coliban Water, focusing on enhancing the end-user technology experience.

This position is responsible for resolving and escalating IT service requests, maintaining effective communication with users, supporting the deployment and management of devices and applications, and driving continuous improvement in service delivery.

Key Responsibilities:
As our IT End User Support Specialist, you’ll be accountable for:

• Provide high-quality IT support by resolving service desk requests and incidents across remote and onsite users.
• Deploy and support end-user devices including Windows 11 workstations, iOS and Android mobile devices, using tools like Intune and SCCM.
• Manage user accounts and access, including Active Directory, MFA configurations, and Office 365 administration.
• Document and maintain IT systems, knowledge base articles, asset records, and contribute to continuous improvement initiatives.
• Assist with IT projects and automation, including system upgrades, hardware/software rollouts, and scripting for process efficiencies.

About you:

• Demonstrated relevant experience in an IT Service Desk and/or Customer Service environment.
• Highly developed skills in fault identification and rectification.
• Ability to identify patterns in common issues and design solutions to remedy root cause.
• Highly developed interpersonal communication skills with the ability to negotiate, persuade and resolve grievances, conflict and complaints and achieve desired outcomes. 
• Tertiary qualification in information technology, computer science or similar (desired, not essential).

Sound like you? We’d love to hear from you.

Learn more in the position description

Salary:

The salary and conditions for this position will be as per the Coliban Water Enterprise Agreement 2021 Band 2 $62,475 – $72,897 + Superannuation salary range will be offered to the successful candidate commensurate with their skills and experience.

Enquiries:

For further information please contact Jessica Dore on 0427 980 661 or via email at Jessica.dore@coliban.com.au

To apply, please submit your resume and cover letter by COB 24/7/2025.

Why join us?

At Coliban Water our people are on a mission to create a better life for our customers and communities – now and tomorrow.

We love what we do and our location in the centre of a region that takes in 49 towns from Trentham to Echuca.

Our commitment to inclusion means you’ll feel at home here no matter who you are, who you love, or what you stand for. As part of the team you receive a monthly accrued day off, time off over Christmas, the flexibility to shape your work to suit your lifestyle, and generous parental, carer and workplace study leave policies.

At Coliban Water we balance a small team rhythm with the reach and resources of one of the largest Victorian regional urban water corporations.

What are you waiting for? We’d love you to join us.

Applicants will need to successfully complete all core training requirements in the expected timeframes and may be required to undertake a Police Check, Working with Children Check, Pre-Employment Medicals or Psychometric testing where applicable. Applicants may also be required to produce evidence of their Right to Work in Australia.

We welcome applications from individuals of all abilities. We are committed to creating an accessible and inclusive workplace for everyone, including people with disabilities and diverse abilities. If you need any support during the application process or would like to discuss interview adjustments, please contact Jessica Dore on 0427 980 661 or via email at Jessica.dore@coliban.com.au.

Please indicate any adjustments (administrative, environmental, or procedural) you may need to effectively participate in the recruitment process and/or carry out the requirements of the role you are applying for.

Please note that applicants may be contacted prior to the closing date of this advertisement.